How do I check my mail?
You can check your e-mail using a web-based e-mail client or an e-mail client installed on your personal computer.

Web-based e-mail client - the web mail service is accessible through the Web Hosting Control Panel - > E-mail Options - > 'Webmail' section, as well as from the Webmail tab of the E-mail Manager.
E-mail client program - for establishing a connection between your e-mail client and our mail server you can use either POP3 protocol or IMAP. The following parameters need to be entered in the respective e-mail client's account settings fields, for that purpose:

E-mail account:	name@my-best-domain.com
POP3/IMAP (incoming mail server):	mail.supremecluster.com
SMTP (outgoing mail server):	mail.supremecluster.com
Username:	the mailbox name, e.g. name@my-best-domain.com
Password:	the mailbox password, which you have set

Please, NOTE that our outgoing (SMTP) server requires authentication. Mind to set the following parameters when using:

Outlook Express:	check the box "My server requires authentication"
Eudora:	check the box "Authentication allowed"
Mozilla:	enable the option "Use name and password"
Mail for Mac OS X:	check the box "Use authentication when sending mail", set authentication to "MD5 Challenge-Response"

If you experience problems when sending mail, it is possible that your ISP may block remote SMTP connections to our outgoing mail server. In this case you can use your ISP's SMTP server in the configuration of your e-mail client.


Tip: Click on the icon to easily configure your Outlook Express with the e-mail account settings.

What are the mailserver settings that I must use for my e-mails?
Required mailservers for the e-mails in your account are:

POP3/IMAP (incoming mail server):	mail.supremecluster.com
SMTP (outgoing mail server):	mail.supremecluster.com

We recommend that your e-mails use these mailserver settings, as they are compatible with all servers in our network. At the same time, the following settings allow proper functioning of your e-mails only on your particular server:

POP3/IMAP (incoming mail server):	mail.supremecenterXX.com
SMTP (outgoing mail server):	mail.supremecenterXX.com

How do I change the password of an e-mail account?
In order to change the password of an e-mail account, please click on the icon located in the last column – 'Actions', of the E-mail Manager -> 'Mailboxes' tab.

How do I create a Catchall e-mail address?
To set a given e-mail as a catchall, you only have to click on the icon in the Catchall column for the respective e-mail.
IMPORTANT: Only one of the e-mails belonging to a given domain can have an activated catchall function. After the catchall function has been activated for a given e-mail, it is being marked with an icon (in the Catchall column), whereas this function is locked for all the other e-mail addresses belonging to that same domain.

How do I disable the catchall function of an e-mail?
To disable the catchall function of a given e-mail you only have to click on the icon in the Catchall column for the respective e-mail.

How do I enable an autoresponder?
Autoresponder can be activated for any existing mailbox with a click on its corresponding icon. The icon is located in the 'Actions' column of the E-mail Manager - > 'Mailboxes'.
In order to activate an autoresponder for several mailboxes, you need to check the boxes of all desired e-mail accounts and then click on the 'Autoresponder' button either in the upper or in the down Action Toolbar.
Please, NOTE that if an e-mail account you have selected for an autoresponder set-up already has one, the new autoresponder will overwrite the old one.

How do I edit an autoresponder?
The autoresponder can be edited with a click on the icon. The icon is located in the 'Actions' column of the E-mail Manager - > 'Mailboxes' tab. Once the window with the set autoresponder appears, you need to make the desired changes and then press the 'Save' button.

How do I disable an autoresponder?
The autoresponder can be disabled with a click on the icon. The icon is located in the 'Actions' column of the E-mail Manager - > 'Mailboxes' tab. Once the window with the set autoresponder appears, you need to only press the 'Delete' button.
In order to disable an autoresponder set for several e-mail accounts, please select the checkboxes of the desired accounts and then press the 'Autoresponder' button in the upper or down Actions Toolbar. After the window with the set autoresponder appears, simply click on the 'Delete' button.

How do I set e-mail filters?
To set an e-mail filter for a particular e-mail account, please check the box of the desired mailbox and press 'E-mail Filters' in the Actions Toolbar. Enter the filter parameters that you want to set for that particular account and then click on the 'Add Filter' button.

How do I edit an existing e-mail filter?
In order to edit the existing e-mail filter of a given mailbox, you need to select first the checkbox of the desired account, then open 'Email Filters' from the Actions Toolbar, locate the desired filter and press its corresponding type icon.
IMPORTANT: The filter editing function is available only per single mailbox. Mind that even if you have set the same filter for several mailboxes, you will need to edit it separately for each mailbox. You may find it more convenient to first delete the filter set for these several mailboxes and then add a new one for all of them.

How do I delete an existing e-mail filter?
In order to delete an existing e-mail filter of a given mailbox, you need to select first the checkbox of the desired account, then open 'Email Filters' from the Actions Toolbar, locate the desired filter and press its corresponding type icon.
IMPORTANT: The filter deleting function is available only per single mailbox. Mind that even if you have set the same filter for several mailboxes, you will need to delete it separately for each mailbox.

How do I set Anti-Spam Protection?
Anti-Spam Protection can be activated for an existing mailbox by clicking on its corresponding type icon. The icon is placed in the 'Anti-Spam' column of the E-mail Manager ('Mailboxes' section). In the table that will appear after you click on the icon you can select the level of protection, as well as the according corrective action.
If you wish to activate Anti-Spam Protection for several mailboxes, you need to select the desired e-mail accounts and then press the 'Set Anti-spam Protection' button in the Actions Toolbar.
Please, NOTE that if an e-mail account you have selected for Anti-Spam protection set up already has one, the new Anti-Spam Protection will overwrite the old one.

How do I edit/turn off my Anti-Spam Protection settings?
The Anti-Spam Protection settings of a given mailbox can be edited by clicking on its corresponding icon in the Anti-Spam column of the E-mail Manager ('Mailboxes') section. To edit the parameters, simply choose a new protection level and/or corrective action and hit the 'Apply' button.
To disable the Anti-Spam Protection for the given mailbox, set the protection level in an 'OFF' position and press 'Apply'.

How do I forward mails to another e-mail address of mine?
In order to forward e-mails from your account to another e-mail address you have to select the checkbox beside the respective ?-mail and then click on the button Forward in the Actions Toolbar.
To activate the Forwarding feature for several mailboxes simultaneously, you have to select the respective e-mails by clicking the checkboxes beside them and then push the button “Forward” in the Actions Toolbar.

What is an e-mail alias?
An alias is an alternative name that can be used instead of the primary name of a mailbox. For example, if john@my-best-domain.com is an alias of the main mailbox called sales@my-best-domain.com, messages sent to john@my-best-domain.com will be received in the main sales@my-best-domain.com mailbox. This is quite useful when you would like to have many addresses but receive mail only in one mailbox.

How do I create an alternative mailbox (e-mail alias), which points to my primary mailbox?
In order to create an e-mail alias you have to first create the alternative mailbox using the Create e-mail box tab, and then activate the Forwarding feature with the “Save a copy” option turned off.

How do I delete an entire mailbox? In order to delete one or more mailboxes from your account, please select the checkbox(es) beside each of them and click on the button Delete in the Actions Toolbar.